Refund Policy

Effective Date: [10/08/2023]

Thank you for choosing Prep Plates for your meal delivery needs. We strive to provide you with the best service possible. This Refund and Cancellation Policy outlines the guidelines and procedures for refunds and cancellations. By placing an order with us, you agree to the terms and conditions outlined below:

Cancellation Policy
 

1.1 Order Modification: You can modify your order, including changing delivery address, delivery date, or meal selections, within a specified time frame before the scheduled delivery. Please log in to your account on our website to make these changes. If you encounter any issues, contact our customer support team for assistance.

1.2 Order Cancellation: You may cancel your order up to a specific cut-off time before the scheduled delivery. The cut-off time for cancellations may vary based on the preparation and delivery schedule. If you cancel within the allowable time frame, you will receive a full refund.

1.3 Late Cancellation: If you attempt to cancel your order after the specified cut-off time, we may not be able to process your cancellation, and you may be charged for the order.

Refund Policy
 

2.1 Quality and Freshness Guarantee: At Prep Plates, we take pride in the delivering the quality and freshness of ingredients from our partner restaurants. If you are not satisfied with the quality of any of the products or believe there was an issue with your order, please contact our customer support team within 24 hours of delivery. We may request additional information and/or photographs to better understand and address your concerns.

2.2 Refund Eligibility: Refunds are considered on a case-by-case basis, and eligibility for a refund depends on the nature of the issue. We reserve the right to investigate and validate refund requests before processing them.

2.3 Refund Processing: If eligible for a refund, we will process it using the original payment method used for the order. Please allow a reasonable processing time for the refund to reflect in your account.

Contact Us
 

If you need to cancel an order or request a refund, please contact our customer support team:

Email: [email protected]

Phone: +1 778 314 1210

Changes to the Policy
 

We may update this Refund and Cancellation Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on our website, and the "Effective Date" at the beginning of the policy will indicate the date of the latest update.

By placing an order on www.prepplates.com, you acknowledge that you have read and understood this Refund and Cancellation Policy and agree to its terms. Please review this policy periodically for any updates.